Support Portal
Expert technical support available 24/7/365. Submit a ticket and our team will respond promptly to resolve your issue.
Submit a Support Ticket
Fill out the form below and our support team will respond according to your priority level
Support Response Times
Critical Priority
System down or major functionality unavailable
Response: Within 1 hour
24/7 phone support available
High Priority
Major functionality impaired, significant business impact
Response: Within 4 hours
Business hours: immediate; After-hours: 4 hour SLA
Medium Priority
Minor issue with workaround available
Response: Within 8 business hours
Next business day resolution target
Low Priority
General questions, feature requests, documentation
Response: Within 24 business hours
Scheduled for future releases or documentation updates
Additional Support Resources
Get help faster with our self-service resources and contact options
Phone Support
Critical Issues: 1-503-928-4519
Available 24/7 for severity-1 incidents
Business hours: Mon-Fri 6am-6pm PT
Email Support
support@treereed.com
For non-urgent issues and general inquiries
Response within 24 business hours
Live Chat
Real-time chat support during business hours
Best for quick questions and troubleshooting
Average response time: under 5 minutes
Knowledge Base
Self-service documentation and guides
How-to articles, troubleshooting tips, FAQs
Available 24/7 for all customers
Video Tutorials
Step-by-step video guides and webinars
Common tasks, best practices, training
On-demand access anytime
Remote Assistance
Screen sharing and remote access for troubleshooting
Available for active support contract customers
Scheduled sessions or emergency access
Need Immediate Assistance?
For critical system outages, call our 24/7 emergency support line
📞 Call 1-503-928-4519