Join TreeReed

About the Role

We're looking for a motivated Sales Development Representative to join our growing team. You'll be responsible for identifying and qualifying potential customers who can benefit from open-source enterprise solutions, educating prospects about the cost savings and benefits of open-source software, and building a robust pipeline for our sales team.

Responsibilities

• Research and identify potential enterprise customers who could benefit from open-source solutions
• Conduct outbound prospecting via phone, email, and social media (LinkedIn, Twitter)
• Qualify leads and schedule discovery calls for Solutions Architects
• Educate prospects on the benefits of open-source software and TreeReed's services
• Maintain accurate records in CRM system (we use open-source CRM tools)
• Collaborate with marketing team to optimize lead generation campaigns
• Meet and exceed monthly quotas for qualified opportunities
• Stay current on open-source technologies and industry trends

Qualifications

• 1-3 years of experience in sales, business development, or related field
• Excellent written and verbal communication skills
• Strong research and prospecting abilities
• Self-motivated with ability to work independently
• Interest in technology and open-source software (technical background a plus)
• Experience with CRM systems and sales tools
• Bachelor's degree preferred but not required
• Passion for helping businesses reduce software costs

What We Offer

• Base salary $60K-$80K plus uncapped commission (OTE $90K-$120K)
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Remote work options
• Professional development and training
• Collaborative team environment

About the Role

Join our support team and help customers succeed with their open-source enterprise solutions. You'll provide technical support, troubleshoot issues, and ensure customer satisfaction. This role is perfect for someone who loves solving problems, learning new technologies, and helping people.

Responsibilities

• Respond to customer support tickets via email, phone, and chat
• Troubleshoot technical issues with open-source software (databases, web servers, applications)
• Document solutions in knowledge base for customer self-service
• Escalate complex issues to Solutions Architects when needed
• Conduct remote support sessions using screen sharing tools
• Monitor system health and proactively identify potential issues
• Participate in on-call rotation for critical support coverage
• Contribute to process improvements and customer experience initiatives
• Create tutorial videos and documentation for common issues

Qualifications

• 2+ years of technical support or help desk experience
• Strong understanding of Linux/Unix systems
• Experience with databases (PostgreSQL, MariaDB, MongoDB preferred)
• Familiarity with web servers (Apache, Nginx), networking basics
• Excellent problem-solving and analytical skills
• Outstanding written and verbal communication abilities
• Customer-focused mindset with patience and empathy
• Ability to work flexible hours including some evenings/weekends
• Experience with open-source software is a strong plus
• Certifications (Linux+, RHCSA, etc.) are beneficial but not required

What We Offer

• Competitive salary $55K-$75K based on experience
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Flexible work schedule and remote options
• On-call compensation and shift differentials
• Training and certification support
• Career growth path to senior support or engineering roles

About the Role

As a Solutions Architect, you'll design and implement enterprise-grade open-source solutions for our clients. You'll work directly with customers to understand their technical requirements, design scalable architectures, lead implementation projects, and mentor junior team members. This is a high-impact role for an experienced technologist passionate about open-source software.

Responsibilities

• Design enterprise architecture solutions using open-source technologies
• Lead technical discovery sessions with customers to understand requirements
• Architect database migrations from Oracle to PostgreSQL/MariaDB
• Implement and configure enterprise applications (MediaWiki, NextCloud, Solr, etc.)
• Design high-availability, scalable infrastructure solutions
• Write and review code for custom integrations and extensions
• Create technical documentation, architecture diagrams, and runbooks
• Perform security assessments and implement hardening measures
• Mentor junior engineers and support team members
• Contribute to open-source projects and represent TreeReed in the community
• Stay current with emerging open-source technologies and best practices

Qualifications

• 5+ years of experience in systems architecture, DevOps, or software engineering
• Deep expertise with Linux/Unix systems administration
• Strong database skills (PostgreSQL, MariaDB, MongoDB) including performance tuning
• Experience with infrastructure as code (Terraform, Ansible, Puppet, or similar)
• Proficiency in scripting languages (Python, Bash, Perl)
• Knowledge of containerization (Docker, Kubernetes) and cloud platforms
• Experience with web servers (Apache, Nginx), load balancers, reverse proxies
• Understanding of networking, security, and enterprise IT infrastructure
• Excellent communication skills and ability to explain technical concepts to non-technical audiences
• Experience with Oracle-to-PostgreSQL migrations is a strong plus
• Active contributor to open-source projects preferred
• Bachelor's degree in Computer Science or equivalent experience

Technologies You'll Work With

• Databases: PostgreSQL, MariaDB, MongoDB, Redis, Elasticsearch
• Platforms: MediaWiki, NextCloud, Drupal, WordPress, Apache Solr
• Infrastructure: Kubernetes, Docker, Proxmox, OpenStack, KVM
• Languages: Python, Bash, SQL, PHP, JavaScript
• Tools: Git, GitLab/GitHub, Ansible, Terraform, Prometheus, Grafana
• Networking: OpenWrt, VPN, VoIP (Asterisk, FreePBX), mesh networking

What We Offer

• Competitive salary $110K-$160K based on experience
• Performance bonuses and profit sharing
• Comprehensive health, dental, and vision insurance
• 401(k) with generous company match
• Flexible work arrangements (remote, hybrid, or office-based)
• Conference attendance and continuing education budget
• Latest hardware and tools you need to succeed
• Opportunity to work on diverse, challenging projects
• Collaborative team culture with minimal bureaucracy
• Direct impact on customer success and business growth