🔍 Apache Solr Search Platform

Document Discovery

Index PDFs, Word docs, presentations, and spreadsheets with full-text search, metadata extraction, and content classification.

Full-Text

Expertise Location

Find subject matter experts by analyzing content authorship, collaboration patterns, and skill identification across systems.

Policy & Procedure Search

Instant access to policies, procedures, and compliance documents with version control and approval workflow integration.

Smart Categorization

Automatic content tagging, classification, and faceted browsing for intuitive information organization and discovery.

AI-Powered

Real-Time Updates

Immediate content indexing as documents are created or modified across SharePoint, file servers, and cloud storage.

Security Integration

Respect existing permissions and access controls. Users only see content they're authorized to access.

Solution Finder

Intelligent search across knowledge bases, FAQs, and historical tickets to find proven solutions quickly.

Instant Results

Context-Aware Results

Search results prioritized by customer context, product version, issue severity, and agent expertise level.

Live Chat Integration

Suggested articles and solutions appear automatically as customers describe issues in chat or tickets.

Search Analytics

Identify knowledge gaps, popular searches, and content effectiveness to improve support resources.

Automated Suggestions

AI-powered article recommendations based on ticket content, customer history, and similar resolved cases.

AI-Driven

Quick Actions

One-click access to escalation procedures, troubleshooting scripts, and resolution templates from search results.

Smart Product Search

Fuzzy matching, synonym handling, and typo tolerance ensure customers find products even with imperfect queries.

Fault Tolerant

Advanced Filtering

Dynamic faceted search with price ranges, brand filters, ratings, availability, and custom product attributes.

Personalized Results

Search results tailored by customer history, preferences, demographics, and behavioral patterns for higher conversion.

Instant Autocomplete

Real-time search suggestions with product images, pricing, and availability as customers type their queries.

Real-Time

Search Merchandising

Boost or bury products in search results, promote campaigns, and A/B test search experiences for optimization.

Mobile Optimization

Touch-optimized search interface with voice search, image search, and barcode scanning capabilities.

Universal Site Search

Search across pages, documents, videos, and databases with unified results and relevance ranking.

Unified

Query Understanding

Natural language processing to understand user intent and provide relevant results for conversational queries.

Rich Result Previews

Search results with thumbnails, snippets, ratings, and quick actions to help users evaluate content quickly.

Search Analytics

Detailed insights on search behavior, popular queries, failed searches, and content performance metrics.

Analytics

Content Recommendations

Related content suggestions based on search context, user behavior, and content relationships.

Easy Integration

REST APIs, JavaScript widgets, and pre-built connectors for popular CMS platforms and frameworks.

Healthcare Knowledge Search

Challenge: 10,000 medical documents across multiple systems, slow manual searches

Solution: Apache Solr with medical terminology and semantic search capabilities

Result: 90% faster information retrieval, improved patient care quality

E-commerce Product Discovery

Challenge: 500,000 products, poor search conversion, customers couldn't find items

Solution: Intelligent Solr search with facets, autocomplete, and personalization

Result: 45% increase in search-to-purchase conversion, 60% higher revenue per visitor

Customer Support Optimization

Challenge: Support agents spending 30 minutes per ticket searching for solutions

Solution: Context-aware Solr search integrated with ticketing system

Result: 70% reduction in resolution time, 50% fewer escalations